News for 'Customer Focus Services'

5 Reasons Your Start-Up Isn't Growing

5 Reasons Your Start-Up Isn't Growing

Rediff.com28 Aug 2025

Many start-ups crash when they pursue growth without a brand identity, fail to act on market research or rely only on design instead of investing in trust and value, explains Vinayak Burman.

'Hard for traditional BPM firms to invest big in AI'

'Hard for traditional BPM firms to invest big in AI'

Rediff.com28 Jul 2025

'There is a shift in what customers are thinking about in the long term and better planned structures are going to emerge as winners.'

Is Paytm Out Of The Woods?

Is Paytm Out Of The Woods?

Rediff.com2 Oct 2025

'This marks a turning point for Paytm, with the regulatory environment looking much clearer than it has been in the last two years.'

'GST 2.0 Great Opportunity For Insurance Biz To Make Products Affordable'

'GST 2.0 Great Opportunity For Insurance Biz To Make Products Affordable'

Rediff.com3 Nov 2025

'The government is putting insurance in the same category as food, which is essential for life.' 'Now this is an opportunity for the sector to focus on the consumer.'

No mechanical or maintenance issue in crash report: AI CEO

No mechanical or maintenance issue in crash report: AI CEO

Rediff.com14 Jul 2025

Air India CEO Campbell Wilson addresses the preliminary report on the Ahmedabad plane crash, stating no mechanical or maintenance issues were found with the aircraft. He urges against premature conclusions as the investigation continues.

BluSmart cab services stay suspended in Delhi-NCR, Bengaluru, Mumbai

BluSmart cab services stay suspended in Delhi-NCR, Bengaluru, Mumbai

Rediff.com17 Apr 2025

Electric cab-hailing platform BluSmart remained non-operational on Thursday across Delhi-NCR, Bengaluru, and Mumbai, as the market regulator cracked down on its co-founder over alleged misuse of funds at an affiliated company. BluSmart app, that offered more than 8,000 taxis in the three metros, stopped taking bookings on Wednesday evening and remained unoperational on Thursday as well.

Hyundai to make India global export hub, 2nd largest market

Hyundai to make India global export hub, 2nd largest market

Rediff.com17 Oct 2025

Lining up its 2030 strategy, Hyundai said it was targeting up to 30 per cent export contribution and over 1.5-fold rise in revenue, to cross the 1 trillion milestone in five years.

How India Buys A Car Today Has Changed

How India Buys A Car Today Has Changed

Rediff.com3 Oct 2025

More Indians start car shopping online, pushing automakers and dealers to respond quickly, train staff, and use AI to turn clicks into showroom visits.

Sitharaman Orders Banks to Return Unclaimed Citizens' Money

Sitharaman Orders Banks to Return Unclaimed Citizens' Money

Rediff.com23 Sep 2025

Given that a sizeable part of this money is part of the coveted current accounts and savings accounts, it is surprising that banks are not in a hurry to revive these accounts, notes Tamal Bandyopdhyay.

Mobile tariff design skewed in India; rich paying less: Airtel MD

Mobile tariff design skewed in India; rich paying less: Airtel MD

Rediff.com6 Aug 2025

Bharti Airtel sees opportunity in raising tariff for data services as it feels that rich are paying less and poor are not required to pay anymore, a senior official of the company said. During the company's earnings call for the first quarter of the current fiscal, Bharti Airtel vice-chairman and MD Gopal Vittal said that the company has written to the government for a relief on adjusted gross revenue and has demanded that it should be given benefit at par with other telecom operator, without naming Vodafone Idea.

LG India signals 'future-ready' push with Rs 11.6K cr IPO

LG India signals 'future-ready' push with Rs 11.6K cr IPO

Rediff.com2 Oct 2025

For LG Electronics India, the Rs 11,607 crore initial public offering (IPO) is not just a fundraising exercise. The company's senior executives describe it as a step towards becoming "future-ready", showcasing financial strength while preparing for the next phase of growth in a market they see as still underpenetrated.

Probe report flags no maintenance issues: Air India CEO

Probe report flags no maintenance issues: Air India CEO

Rediff.com14 Jul 2025

Air India's CEO defends the fitness of pilots and aircraft after a preliminary report into the crash of flight AI171 raised questions. He urged against premature conclusions as the investigation continues.

How GST Rate Cut Will Impact Sectors

How GST Rate Cut Will Impact Sectors

Rediff.com8 Sep 2025

Lower rates effectively increase disposable income, strengthen purchasing capacity, and support broader consumption growth.

Can Private Bankers Transform Public Sector Banks?

Can Private Bankers Transform Public Sector Banks?

Rediff.com29 Oct 2025

Yes, the entry of private bankers, particularly with global experience will add value to PSBs, points out Tamal Bandyopadhyay.

Amazon enters India's $15 bn diagnostics market with At-Home testing

Amazon enters India's $15 bn diagnostics market with At-Home testing

Rediff.com23 Jun 2025

Amazon India has launched Amazon Diagnostics, an at-home healthcare service that allows customers to book lab tests, schedule appointments and receive digital reports directly via the Amazon app. Initially available in six cities-Bengaluru, Delhi, Gurgaon, Noida, Mumbai and Hyderabad-the service covers more than 450 PIN codes and offers access to over 800 diagnostic tests.

Flipkart, Amazon Stack Up Space For Festival Rush

Flipkart, Amazon Stack Up Space For Festival Rush

Rediff.com9 Sep 2025

Festive sales are expected to surge 27 per cent to cross Rs 120,000 crore in 2025, driving Amazon and Flipkart to expand warehousing capacity by millions of cubic feet and extend delivery networks to thousands of new pin codes -- an infrastructure buildout that could reshape India's retail landscape for years.

How To Get Hired By India's $68 Bn GCCs

How To Get Hired By India's $68 Bn GCCs

Rediff.com17 Sep 2025

'Employers increasingly want candidates who can take AI pilots from proof-of-concept to production-ready systems.' 'That requires governance, monitoring, and ROI measurement -- skills that go beyond coding and into business impact.'

Budget focuses on domestic consumption amid global uncertainties

Budget focuses on domestic consumption amid global uncertainties

Rediff.com4 Feb 2025

The Budget 2025-26 meets the expectations of fiscal consolidation, maintaining capital expenditure, and boosting consumption through tax cuts.

Flipkart CEO Krishnamurthy signals strong growth amid India IPO plans

Flipkart CEO Krishnamurthy signals strong growth amid India IPO plans

Rediff.com27 May 2025

Flipkart Group Chief Executive Kalyan Krishnamurthy on Monday said the firm was advancing preparations for a potential initial public offering (IPO) in India, which included shifting its holding company to India from Singapore. Speaking at an internal town hall, Krishnamurthy said the company's leadership structure is strengthening and that the steps toward relocating Flipkart's legal base to India are progressing as planned, according to people familiar with the matter.

'India Inc needs to embrace AI and not fret'

'India Inc needs to embrace AI and not fret'

Rediff.com11 Sep 2025

Knowledge workers and mid-career professionals in India are hopeful that artificial intelligence will positively impact their roles, even as concerns about job displacement persist, especially among younger professionals, a top official of a human capital management solutions provider has said. At a time when AI has become a critical part of an organisation's functioning, many professionals see the positive possibilities of AI.

India's EU Trade Deal Has A LONG Way To Go

India's EU Trade Deal Has A LONG Way To Go

Rediff.com18 Sep 2025

'Even if tariffs are reduced, non-tariff may still remain a challenge.'

Tesla Hits Indian Roads But Misses Mass Appeal

Tesla Hits Indian Roads But Misses Mass Appeal

Rediff.com29 Jul 2025

Analysts believe Tesla will first focus on building the Model Y brand before expanding -- both in terms of volume and models.

Sitharaman on the merits of next gen GST reforms

Sitharaman on the merits of next gen GST reforms

Rediff.com2 Sep 2025

The next generation GST reforms would 'absolutely' set an economy open and transparent with further reduction in compliance burden and benefiting small businesses, Union Finance Minister Nirmala Sitharaman said on Tuesday.

18K orders per min: Amazon India's Prime Day sale hits record high

18K orders per min: Amazon India's Prime Day sale hits record high

Rediff.com22 Jul 2025

Amazon's latest Prime Day sale event broke records with over 18,000 orders per minute - a 50 per cent jump from 2024. Nearly 70 per cent of new memberships came from Tier-III cities.

The Shortcut to Finding Hidden Stock Opportunities

The Shortcut to Finding Hidden Stock Opportunities

Rediff.com9 Sep 2025

Have you ever thought about how some investors always manage to find well-performing stocks before everyone else? They seem to have an eye for finding companies that aren't in the media but still deliver returns. These are called hidden stock opportunities, and the shortcut to finding them is all about knowing where and how to look. In this article, let's walk through some practical tips for finding these stocks in the share market.

GST 2.0: These will get cheaper from September 22

GST 2.0: These will get cheaper from September 22

Rediff.com4 Sep 2025

Some of the key names include: Maruti, M&M, Ashok Leyland, Britannia, Ultratech, JK Cement, Havells, Voltas, Amber, Metro, Trent, LemonTree, Indian Hotels, Niva Bupa, HDFC Life, IGL, Acme Solar, Suzlon, Swiggy, Delhivery, ICICI Bank, HDFC Bank, Bajaj Finance, Shriram Finance," according to a report by Motilal Oswal Financial Services.

Is AI Wiping Out Entry Level Jobs?

Is AI Wiping Out Entry Level Jobs?

Rediff.com14 Aug 2025

Generative AI is transforming workplaces but at a cost -- there are fewer jobs for young workers just entering the workforce, reveals a Goldman Sachs report.

Nepal Crisis: A Wake-Up Call For India

Nepal Crisis: A Wake-Up Call For India

Rediff.com15 Sep 2025

Having control over both digital media and NGOs, it was easy for the US to topple the government and destabilise Nepal -- to undercut Chinese influence and pressure India, argues Lieutenant General Prakash Katoch (retd).

Top Competitive Exams After Class 12

Top Competitive Exams After Class 12

Rediff.com18 Aug 2025

rediffGURU Nayagam PP, career counsellor and the founder of EduJob360, counsels students and aspiring professionals about how they can make the right career decision.

OpenAI to set up first India office in 2025

OpenAI to set up first India office in 2025

Rediff.com22 Aug 2025

OpenAI on Friday said it will set up its first India office in New Delhi later this year, underlining the swift uptake of its AI tools in a market that is ChatGPT's second-largest after the US and among its fastest-growing. OpenAI said it has officially established an entity in India and has begun hiring a dedicated local team.

How Business Schools Must Evolve In AI Era

How Business Schools Must Evolve In AI Era

Rediff.com20 Aug 2025

Shift from producing graduates proficient in analysis and strategy to producing graduates capable of initiating, executing, and scaling impactful actions in real-world environments, points out Ajit Balakrishnan.

When Workplace Stress Turns Deadly

When Workplace Stress Turns Deadly

Rediff.com13 Aug 2025

At times, this stress reaches a tipping point, resulting in tragedy. 'Organisations need to empower their people managers to foster psychological safety, where employees feel seen, heard, and supported -- not just as professionals, but as people navigating the pressures of work and life.'

How Infosys Plans To Become AI-First Company

How Infosys Plans To Become AI-First Company

Rediff.com1 Jul 2025

'We have been following the micro-change philosophy, where every six weeks we implement these AI features into our internal systems, products, platforms and then release it to our employees.'

Capgemini to buy WNS for $3.3 bn in AI boost

Capgemini to buy WNS for $3.3 bn in AI boost

Rediff.com8 Jul 2025

French information technology (IT) and consulting services major Capgemini on Monday said it would acquire Mumbai-headquartered WNS for $3.3 billion in cash. This could be one of the largest merger & acquisition deals in the IT services and business process management sector.

Private banks leading AI adoption in banking services, says RBI study

Private banks leading AI adoption in banking services, says RBI study

Rediff.com22 Oct 2024

Private sector banks in India are taking the lead in the adoption of Artificial Intelligence (AI) in areas like fraud detection, customer segmentation, and chat automation, according to a Reserve Bank of India (RBI) study. The asset size and capital adequacy ratio are influencing the rate of adoption.

'We Were There At Every Crew Funeral': AI CEO

'We Were There At Every Crew Funeral': AI CEO

Rediff.com21 Jun 2025

'We will continue supporting those affected long after the work in Ahmedabad is done.'

PayPal receives RBI nod to operate as cross-border payment aggregator

PayPal receives RBI nod to operate as cross-border payment aggregator

Rediff.com28 May 2025

PayPal Payments Pvt Ltd (PayPal), the Indian subsidiary of PayPal Holdings Inc, has received in-principle approval from the Reserve Bank of India (RBI) to operate as a Payment Aggregatorross Borderxports (PA-CB-E). This marks a key milestone in PayPal's operations in India and its continued support for Indian small businesses, enabling secure cross-border payments to approximately 200 markets, the company said in a statement.

'UCO Bank's strategy is to raise capital in tranches'

'UCO Bank's strategy is to raise capital in tranches'

Rediff.com27 Jun 2025

'Raising the entire amount in one go may not be prudent, given the market dynamics.'

Mid-tier IT firms outpaced larger peers' growth in FY25

Mid-tier IT firms outpaced larger peers' growth in FY25

Rediff.com22 May 2025

Mid-tier information-technology (IT) companies last financial year reported better growth numbers than their larger counterparts, highlighting their ability to navigate the uncertain macroeconomic environment. Most of these companies - such as Persistent Systems, Coforge, KPIT, and Mphasis - focus on niche businesses and industries that allow them to go deeper in terms of client mining and expanding wallet share from existing customers.

All Aboard! Louis Vuitton Sets Sail In Shanghai

All Aboard! Louis Vuitton Sets Sail In Shanghai

Rediff.com30 Jun 2025

Located in the heart of Shanghai, in the HKRI Taikoo Hui complex on Nanjing West road, the gleaming ship-shaped Louis Vuitton store, The Louis, stands as a 30-metre high tribute to the city's maritime identity.